What you missed at the iCE 2013 conference

A few weeks have passed, and all that is left from the London events are fun memories, deeper understanding of the iGaming industry, and if you went to any of the numerous networking partiesSTD.

But we are here to pass along the conclusions from the “Social gaming – threat or opportunity for the gambling sector?” panel discussion, which kicked off a daylong seminar on Social Gaming Monetization.iCE_06FEB2013

As you recall, the panel was moderated by yours truly, Shahar Attias. With me on stage appeared:

As the Ladbrokes group is still “heavily looking into the social space” and Betsson had launched its social gaming activity only days prior to the event, the operational knowledge came from the last three.

All the panel members agreed though that social gaming shouldn’t be regarded as an acquisition channel for regular iGaming sites. The demographics are so different that it is unrealistic to expect social gamers to become iGaming fans.

So instead of looking at social gaming as a recruiting tool, the better focus is on how to monetize social gaming on its own. Because social activity worldwide is so vast – so much greater than bricks and mortar or online gaming – it has the potential to generate even more revenues than the other verticals. The panel even suggested to dub it “S O C I A L gaming”, as it’s so much bigger than only a vertical within gaming. Continue reading

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

6 main differences between CRM and Social CRM

We still owe you the complete report from the “Monetizing Social Gaming” panel during iCE, but today we came across a very interesting post and decided to pay a tribute to a fellow expert.

Our friend Joakim Nilsson has just started a competition within his readers/followers/groupies/cult: Provide the best answers to 4 of the 6 main differences between CRM and Social CRM and win a free social media brand report.

Social-CRM-game-e1361285722254

There might be a certain debate RE point #3, mind you (and also mind our British manners!). In our modern age and highly moral industry, business hours are 24/7 regardless of any specific brand’s social awareness

Do you agree? Do you have further comments? This fun exercise consist of CRM, Social, FREE and report… so hit the comments box and shake it!

[youtube http://youtu.be/rHr2nk9pZdM]
Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Pictures from #LAC2013 Exhibition Floor

Record breaking event with 2,850 participants, the usual “let’s hunt affiliates” atmosphere and our own unique perspective of focusing at what’s really important – free beer :)

Next week we will post a complete summary of the London events, along with analysis of the “Social gaming – threat or opportunity for the gambling sector?” panel, moderated by our own Shahar Attias. Other than that? ENJOY!

This slideshow requires JavaScript.

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments

Pictures from #LAC2013 Opening Party

An actual quote from a discussion held during yesterday’s LAC 2013 opening party between Shahar Attias of Hybrid Interaction and a tall, handsome executive associated with LAC (or, in short, THEAWLAC) –

Shahar: Hey, THEAWLAC – from one to fifty, how many Russian hookers are here tonight? These tall, blonde girls do NOT work as account managers!

THEAWLAC: No idea Shahar – you always manage to notice things no one else sees.

Shahar: That’s because I am a CRM expert and I use analytical BI tools.

(PS: mixing analytical BI tools with Russian hookers has now been nominated for the geekiest answer EVER)

Speaking of which, here are some other, versatile jokes, with many different, unrelated topics:

* Hello, LAC? This is Russia calling. We are running out of hookers, so can you please send some back?

* Knock, knock! Sorry, I can’t answer the door – I am having a conference here with 50 Russian hookers.

* What’s the difference between a Russian hooker and your girlfriend/wife/partner/any other politically correct BS? Everything.

* It’s a bird? It’s a plane? No it’s Thomas – he is an idiot.

This slideshow requires JavaScript.

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Pictures from the #iCE2013 Party @ O2

From: Hybrid Interaction Internal Marketing

To: iGamingCRM Content Department

Subject: Guidelines for pictures packed posts

Hi all,

Please use the following template once you run out of Thomas jokes and need stupid text just to give your readers the feeling that they do read professional material and are not here just for the babes:

“Yesterday at the ________ {INSERT: conference name}, everybody were  __________  {INSERT: cynic comment about how happy all attendees look like, especially considering how boring are the people in our industry}. That said, ________ {INSERT: wise a**remark while switching the subject in order to improve the build up for the gallery}. Oh, and Thomas is an idiot {fixed content through all publications}.”

FOR IMMEDIATE IMPLANTATION

This slideshow requires JavaScript.

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Pictures from #iCE2013

Our week at Sodom and Gomorrah, sorry – London, has only begun, yet we already have tons of professional material to report back to you CRMers, starting with an innovative approach to…. cut the BS – here are some pictures. ENJOY!

This slideshow requires JavaScript.

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Monetizing Social Gaming: Panel Topics

** Rolling Update: Further Questions by our Readers:

– “Do you think that the easily accessed Social Casino Games amplify the effect of problematic gambling?” (posted by Ana, on the LinkedIN Gaming in Holland Group)

– “I would be interested to know if the panel agrees with Mitch Garber’s opinion that Social gaming is not a likely supplement to RMG? Click here for the full interview” (posted by Ian, on the LinkedIN ICE Totally Gaming Group)

———————————————–

Arthur: I am your king!
Woman: Well, I didn’t vote for you.
Arthur: You don’t vote for kings.
Woman: Well, ‘ow did you become king then?
Arthur: The Lady of the Lake, her arm clad in the purest shimmering samite, held aloft Excalibur from the bosom of the water signifying by Divine Providence that I, Arthur, was to carry Excalibur. That is why I am your king!
Dennis: Listen, strange women lying about in ponds distributing swords is no basis for a system of government. Supreme executive power derives from a mandate from the masses, not from some farcical aquatic ceremony.
Arthur: Be quiet!
Dennis: Well, you can’t expect to wield supreme executive power just ’cause some watery tart threw a sword at you!
Arthur: Shut up!
Dennis: I mean, if I went around sayin’ I was an emperor just because some moistened bint had lobbed a scimitar at me they’d put me away!
Arthur: Shut up! Will you shut up!
Dennis: Ah, now we see the violence inherent in the system.

* Monty Python, The Holy Grail, 1975 (Translation for Thomas: “Oh no! Naughty Noo-Noo!”, Tinky Winky, The Teletubbies, 1997)

Feel like you are being overlooked by the system? That nobody asks for your opinion?

Here’s your chance. Continue reading

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Get your players to YES!

The purpose of this blog is to assist iGaming CRMers, wherever you may be. To do so, we provide you with naughty photos from industry conferences, laugh at Thomas for his poor fighting abilities (or lack of any kind of abilities in this case), review your boring promos and mock acquisition people on your behalf (no need for a link here – pretty much any post would do).

The Psychology of PersuasionTo expand your creative horizons WITHOUT the usage of photos, we bring you from time to time articles from other –far less moral – industries. This time we are going to review Dr. Robert B. Cialdini’s book, Influence: The Psychology of Persuasion, as summarized by inc.com. Throughout this post we will try to adopt some of the lingo to online gambling terms and who knows? Those of you who haven’t stopped reading already because there won’t be any photos might even enjoy it.

The article describes six ways to influence a customer to buy without explicitly selling to them. Continue reading

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

Da Christmas Promothon Trilogy (2012)

888 have aced the online casino promotions field of this recent December, yet some other brands have shown pretty awesome efforts as well. To summarize our analyses, you can find below the complete list of the competitors and their respective rankings:

This slideshow requires JavaScript.

Continue reading

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Return of Da Christmas Promothon: Part 3

‘Tis the season of promos, and it’s time to conclude our online casino XMAS campaigns trilogy (yes Thomas, you already told us you took Trilogy at school). This is the current ranking, as appears on Part 1 and Part 2 of this year’s Christmas Promothon (along with scores): bwin (80), 888 (81; 2012 winner), Casino Club (70), William Hill (50), Europa (55), Mansion (65), Party (45), PAF (79; 2011 winner), Bet365 (65), Intertops (disqualified), Everest (70), and All Slots (58).

In this final part, the Hybrid Interaction Retention Experts will review a few additional leading brands that didn’t appear in the 2011 review: Betsson, 32Red, Virgin, GGN and InterCasino. Therefore, different metering parameters will have to be adopted, so this time, points are allocated on the basis of: Continue reading

Posted in Home | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment