Tag Archives: online poker conversion

Diamonds Are a CRMer’s Best Friend

Posted on May 6, 2013 by iGamingCRM Blog

Another boring article? Coming right up! But this time it’s a classic. As classic as seeing Thomas updating another failing KPIs chart on his iPad… using a pencil. Unlike Thomas, this document had a major positive effect on everyone who … Continue reading →

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Get local or go home

Posted on April 29, 2013 by iGamingCRM Blog

WARNING: the following article was written for the good people at igbaffiliate.com, and you can only guess who their targeted audience is (hint for Thomas: affiliates!). This is why we are going to use very short words :) So go … Continue reading →

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Shahar Attias to speak at the iGRA (JUN 6, Moscow)

Posted on April 22, 2013 by iGamingCRM Blog

*** UPDATE:  Highlights Clip From The 2012 Show *** [youtube http://youtu.be/QGYNtDo66JA] “Affiliates are missing a big opportunity to earn more revenue because they don’t take a close look at their operators’ CRM practices“. As Retention people we obviously know that, but the … Continue reading →

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And now for something completely different: Good customer service

Posted on April 9, 2013 by iGamingCRM Blog

We’ve pointed out in a couple of posts how companies hurt themselves with poor customer service — one involving yours truly and another involving a frequent flyer. In the latter example, there’s room to disagree on who’s to blame, the company or … Continue reading →

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Breaking news: Thomas to acquire “annoying blog”

Posted on April 1, 2013 by iGamingCRM Blog

Berlin, April 1, 2013 — iGamingCRM, the leading blog for retention experts in the online gambling industry, is to be purchased by the mysterious Thomas to provide “the final solution to that continuing series of insulting posts.” Speaking on behalf … Continue reading →

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Why you have a job: Understanding the false lure of the so called “can’t-lose” Martingale roulette system

Posted on March 19, 2013 by iGamingCRM Blog

** UPDATE After reading this post and its related article, please watch this clip (below). It is very much geared towards beginners, but it smartly says: if you wish to win at Roulette – you should pile some luck, as there is no system for … Continue reading →

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Our 100th post!

Posted on March 14, 2013 by iGamingCRM Blog

Over the past 99 posts we have offered you a glimpse into the luxurious lifestyle of iGaming CRM executives, provided summaries of seminars you missed because your boss was too cheap to send you, and made loads of fun of … Continue reading →

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What you missed at the iCE 2013 conference

Posted on March 4, 2013 by iGamingCRM Blog

A few weeks have passed, and all that is left from the London events are fun memories, deeper understanding of the iGaming industry, and if you went to any of the numerous networking parties – STD. But we are here to pass … Continue reading →

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6 main differences between CRM and Social CRM

Posted on February 21, 2013 by iGamingCRM Blog

We still owe you the complete report from the “Monetizing Social Gaming” panel during iCE, but today we came across a very interesting post and decided to pay a tribute to a fellow expert. Our friend Joakim Nilsson has just started a … Continue reading →

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Pictures from #LAC2013 Exhibition Floor

Posted on February 11, 2013 by iGamingCRM Blog

Record breaking event with 2,850 participants, the usual “let’s hunt affiliates” atmosphere and our own unique perspective of focusing at what’s really important – free beer :) Next week we will post a complete summary of the London events, along with analysis of the “Social gaming – threat … Continue reading →

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