Previously we have covered:
- The “ThinkGeek VIP Program” fiasco
- The awesome treatment a forgotten teddy bear received at the Ritz-Carlton
- How did Virgin Atlantic missed an opportunity to identify a high value customer
This time, let’s have a look at Netflix, and how the humorous approach one of their agents took while speaking with an angry customer, just resolved in advance any hostility that might have emerged, regardless of the problem at stake.
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Before you go, here is a somewhat of an ambivalent clip for you. Why ambivalent? Well, both Star Trek customs and sexy females… In most cases, such content just doesn’t cater to the same target audience.