Revisited: When the customer-service expert gets bad customer service

Remember last fall when I told you about the horrible experience I had with a company that I previously liked? (Sure you do. You remember EVERYTHING I post, right?)

Anyway, my complaint was just with a little company purveying T-shirts and other cheapo items. Now comes a post from a guy who’s got a beef with Virgin Atlantic airlines, an organization in much more dire need of good PR than the hipster T-shirt outfit than earned my wrath.

Funny thing, though: I didn’t receive any comments saying I was out of line for my attitude toward the object of my scorn. (I didn’t get any comments agreeing with me either, but that’s another matter.)

This guy gets a fair amount of push-back in the comments section. Let me restate that. This guy gets a royal thrashing for his comments from many readers who accuse him of being a snob, an elitist, a whiner, a pompous jerk with an unearned sense of entitlement … you’d think his last name was “Romney” or something.

It’s an interesting read if nothing else than to get you thinking about what constitutes bad customer service — and what constitutes a bad customer.

BTW: This year we won’t have time for a 2013 Easter Promothon (Click Here for last year’s review), but if it’s bunnies you are after – you came to the right place…

Easter

About iGamingCRM Blog

Shahar Attias, CEO www.hybridinteraction.com "Care to Make it Interesting?"
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